EXCHANGES, RETURNS AND REFUNDS
1. Return and exchange terms
You have 14 days from the day you have received your package to inform us about your return request (refund or exchange). The returned items must be in perfect state, never worn or damaged. The tag must be attached and the the item must be sent in its original package. A completed return voucher must be returned in the package. Your return package must be drop at one of our boutique or sent to our atelier.
2. Create a return or exchange request
The request is quick and easy to make from your account Antik Batik. Click on the section “My account” then select the order which concerns the item(s) you would like to send back in “Check my order” then “Create a return” on the right. After this, you just need to tick the box of the item you would like to return. We will send you by email a return number in the next 48 hours after checking the delay authorised to return a product and checking the availability of the item in the right size. Only the exchange of sizes and colours can be made by Antik Batik. The return number must be written on the return voucher to put inside the return parcel.
3. Find your return voucher
The return voucher is already inside the package of your order. It is also available in your personal space Antik Batik in the section “my returns”. You will just need to fill out the form and put it inside the return parcel.
4. Send your return parcel
Note that the costs of return of the parcel shall be borne by the customer. We advise you to use a service which offers tracking. Note that the return package can only be sent by post to our atelier Drop your return package at the boutique Antik Batik You can drop for free your return package at our boutique. Only the refund requests can be accepted in our boutique. We will not provide any exchange in our boutique. Please find the informations regarding our boutiques here.
5. Follow up the state of your return parcel
You can track your parcel at any time from your personal account Antik Batik in the section “My account”. You will find in this category all your ongoing, requested and achieved returns. It is also possible to track your new reposted parcel from this section via the tracking link.
6. The compensation mode
The compensation mode will be made after checking the conformity of the returned piece. If you asked for a refund, in the next 15 days, the money transfer will be made on the bank account thanks to which you placed your order. The shipping costs of your order will be refund if all the items of your order have been sent back to us. We will proceed to the size exchange if the customer asked it when creating its exchange request online (within the limit of stocks available). Regarding a returned item dropped at the boutique, the refund will not be made by one of our sales assistant. The transfer will be made on your bank account in the next 7 days. The shipping costs of your order will be refund if all the items of your order have been sent back to us.
7. Non-compliant order
Our products are unique as they are made by hand by our craftsmen in India. For this reason, slighted differences can appear. However, if you have received a defective item, we suggest you to contact our customer service.